Digital Services

Cracking the customer engagement game with Progressive Web Apps

Engaging target customers in the digital world is becoming more challenging with each passing day as the customers are easily switching brands that offer better customer service or customer…

5 Ways to Create an Emotionally Empathetic Experience Through Natural Language Processing

We’ve all been on the phone with an automated voice service screaming “HUMAN” repeatedly until we get to a real live person to get to someone who can actually understand our situation. Or we have…

Airports Gain Post-Security Revenue by Using Biometrics to Speed Up the Security Bottleneck

With the holidays in full swing, you may be thinking about how you can make your air travel easier. Being a frequent traveler from Atlanta, I have Delta Diamond Medallion status. Despite also having…

Don’t Leave Your Leads Out in the Cold! 10 Tips to Nurture Warm Leads to Conversion

For any marketer, demand generation is just step-1 of the process. Without a proper nurturing strategy, your leads would be pushed into the sales funnel before they are ready to buy, resulting in low…

Everything You Need to Know Before Upgrading to Sitecore 9.X

If you’re spearheading your company’s digital transformation initiatives, content management technology is surely at the heart of your projects. Gartner found that content management is critical to…

Building Successful Machine Learning Foundations in Enterprises—A Practitioner’s Viewpoint

In the digital communities that we live in, storage is virtually free and our garrulous species is generating and storing data like never before. And, with exponentially increasing computing power…