July 2, 2017
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July 20, 2017
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How Personalization can Impact Airline Ancillary Revenue Models
The airline business, even in times of boom, is a difficult one to manage. It is capital-intensive, and is affected by changes in regional and global economy and dynamic government regulations and…October 27, 2017
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September 11, 2015
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July 26, 2018
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Reimagining Technology and Human Contact in the Next-Generation Passenger Journey—Part 1
“Neil has scheduled a business trip tomorrow morning from home in Los Angeles to New York. He uses the voice-activated digital assistant to check-in to his upcoming flight. During dinner, the airline…October 30, 2019
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October 1, 2019
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Is Your Travel Business Really Ready For The Next Big Shift?
The collapse of Thomas Cook marks the passing of arguably the most famous brand name in travel. One that had been in continuous use since 1841. Though seeing thousands of holidays cut short,…August 20, 2019
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Assessing the Rising Importance of Cyber Security in the Aviation Industry
Nothing could be more clichéd than saying that online threats and cyber terrorism are on the rise and have impacted every business across the globe. Cybersecurity threats are not just a financial…August 9, 2019
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August 1, 2019
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Envisioning the Future of Customer Experience in Travel, Transportation & Hospitality
We are witnessing a gradual shift in spending patterns as millennials take over workplaces and customer groups. 78% of consumers born between 1980 and 2000 would rather spend on experiences and…
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