July 2, 2017
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From Data to Contextual Personalization and Beyond
The First Step to Attaining the Ever Elusive “Delighted Customer” By all reasonable means, I consider myself a frequent traveler. And speaking of frequent, the other thing that I do at a reasonable…
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July 20, 2017
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How Personalization can Impact Airline Ancillary Revenue Models
The airline business, even in times of boom, is a difficult one to manage. It is capital-intensive, and is affected by changes in regional and global economy and dynamic government regulations and… -
October 27, 2017
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Maximizing Ancillary Returns with Better Analytics
With increasing competition, reduced profit margins on transporting cargo and passengers, airlines around the world are focusing on ancillary revenue streams to boost their bottom lines while… -
September 11, 2015
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Transforming Airport Experience with Augmented Reality Apps
Innovations that once seemed to belong to the realm of fantasy are now close to becoming a reality. State-of-the-art technologies are helping airports fulfill the complex and changing needs of… -
July 26, 2018
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Reimagining Technology and Human Contact in the Next-Generation Passenger Journey—Part 1
“Neil has scheduled a business trip tomorrow morning from home in Los Angeles to New York. He uses the voice-activated digital assistant to check-in to his upcoming flight. During dinner, the airline… -
October 30, 2019
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Lessons Learnt From Airline Retail Programs
In the Amazon basin, the Achuar tribe shares their dreams. Dr. Marilyn Schlitz, Ph.D. is an anthropologist who studied their practice of dream-sharing. In her Amazon research, she looked at how… -
October 1, 2019
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Is Your Travel Business Really Ready For The Next Big Shift?
The collapse of Thomas Cook marks the passing of arguably the most famous brand name in travel. One that had been in continuous use since 1841. Though seeing thousands of holidays cut short,… -
August 20, 2019
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Assessing the Rising Importance of Cyber Security in the Aviation Industry
Nothing could be more clichéd than saying that online threats and cyber terrorism are on the rise and have impacted every business across the globe. Cybersecurity threats are not just a financial… -
In an interview with Dr. Sanjay Joshi , Mike Abell, Senior Vice President of Travel, Transportation & Hospitality talks about some of the key industry trends, the critical play of hype-…
August 9, 2019
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August 1, 2019
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Envisioning the Future of Customer Experience in Travel, Transportation & Hospitality
We are witnessing a gradual shift in spending patterns as millennials take over workplaces and customer groups. 78% of consumers born between 1980 and 2000 would rather spend on experiences and…
