Customers today are behaving differntly and are travlleling to different places more than they were in the past. These customers resort to digital channels to explore, plan and book their travel. With this trend, travel distribution companies have a huge opportunity to tap this customer base by providing them a perosnalised and contextualised omni channel experience at every touch point. At Coforge technologies we enable travel distribution companies to provide an emotionally empanthetic experiece to their customers and help increase revenue and customer experience.
As technology partners, we enable our clients to focus on both digital & emerging technologies to deliver an Emotionally Empathetic Experience, so that they can concentrate on servicing their customers according to their preferences. We enable them to persoanlise the customer journey at every step, thereby increasing the revenue stream and reducing the operational costs.
The areas we focus on include:-