According to The Forrester Wave™: Digital Process Automation Service Providers, Q3 2020 report, vendors that can provide strategic consulting and process discovery and support citizen-led application development will position themselves to successfully deliver process automation to their customers. The report mentions:
Coforge 'emphasizes a coproduction model with clients to foster a culture of innovation and continuous improvement. As a point of philosophy, projects are not technology driven and instead align to business KPIs and strategy... Coforge's TOGAF-based methodology for analyzing and planning app modernization stood out in this assessment for its thoroughness and clarity. Reference clients validated the quality of Coforge's project delivery methodology and its collaborative focus, with one client remarking that Coforge consultants "really feel like they are part of the team ... rather than being suppliers." Citizen developer enablement is also a strength, with solid examples of citizen developer programs implemented at scale.'