Boosting Operational Efficiency by Creating a Unified View of the IT Landscape for a Global Provider of Investment Solutions

About the Client

The customer, a global solution provider of investment solutions was looking for IT solutions that provided a unified view of its IT landscape in order to identify areas for improvement to boost operational efficiency. Coforge worked with the customer to build a solution that met the customer’s business requirements and ensured 100% adherence to KPIs.

Business Challenge
  • No unified view of the IT landscape
  • High time consumption for issue identification and triage
  • Limited visibility in mapping issues with their origin point
  • Lack of application performance and impacted areas visibility
Our Solution
  • Reconfiguration and validation of existing tool deployment
  • Creation of custom business transactions for critical functions
  • Defining measures and sensors for alert creation
  • Creation of business workflows for complete visibility
  • Creation of custom technical dashboards for application health
  • Proactive issue identification
  • Plugin configuration for multiple modules 
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Delivering Value
  • End-to-end transaction monitoring in a single pane of glass
  • Reduced the turnaround time of issue resolution
  • Monthly performance comparison analysis shared per application for identifying impacted areas which help in prioritizing the defects
  • Reduction of impact on users by early issue identification in production by proactive monitoring and analysis
  • Synthetic monitoring in order to ensure the 100% availability to ensure KPI’s adherence
  • Loading BMR with Dynatrace data by report scheduling
  • Creating Ansible scripts for automatic Dynatrace agent deployment
  • Unified Dashboards for issue identification at faster pace, Incident threshold baselining