Customer is a leading global provider of investment processing, management, and operations solutions that manages, advises or administers $1 trillion assets for various clients.
Business objectives of the customer and business needs of the customer address
The key business objectives:
- Enhance position as a leading global provider of technology-driven wealth and investment management solutions
- Provide innovative solutions to enhance client experience
- Improve process efficiencies and significantly reduce cost of running the legacy platform
We addressed following business needs arising out of the above objectives:
- New capabilities and innovative solutions on the Wealth Platform (SWP)
- Automation solutions across IT and business processes to improve process efficiency
- Reliable & cost-efficient application management services including Quality Assurance
Roles and team structure utilized
We are a transformational partner of global financial services company and have 1000+ staffs providing a wide spectrum of services including but not limited to application development & maintenance, end-to-end testing services, data management, infrastructure support, business operations and platform migration. We have set up a tiered governance and team structure to perform our services.
Functional and technical expertise provided
We provide certified (CSTM, ISTQB, CSQA etc.) consultants and techno domain experts to ensure success and
delivery of defect-free applications and systems.
Description of functional solution
We combine our Banking & Financial Services (BFS) industry knowledge with our testing expertise to deliver a focused solution. We drive quality and productivity by offering comprehensive testing strategy and execution—both functional and non-functional— for all wealth management business processes, multichannel transformation, and automation programs.
For Agile & DevOps projects, we define the testing focus early using risk-based analysis, cognitive testing, continuous testing and implementation of governance principles of business outcomes. Our integrated quality engineering accelerators portfolio comprises an effort optimizing tool, ROI analyser, process maturity facilitators, web and mobile automation scorecards and frameworks, an orthogonal arrays-based test coverage maximizing tool, analytics-driven monitoring and continuous improvement framework. This helps us to provide enhanced test coverage and reduce overall testing cycle time—resulting in reduced total cost of ownership and time-to-market.
Description of technical and architectural system
We manage the legacy system as well as provide services to the strategic system/platform of global financial services company. With respect to testing services, it includes single execution view of best-in-class quality engineering practice operations, i.e. Test & QA governance/process/repositories and utilities/tools/environments. It supports transparent and collaborative demand, capacity and change management. It is implemented over Rally/JIRA tool set and helps in implementing scientific ways for demand to capacity mapping, test sizing, resource allocation, real time SLAs dashboard for complete transparency to stakeholders. Tools used for providing test automation and performance testing include Test Complete, Cucumber, Selenium, Load Runner, Cross Browser Testing.
Description of your company’s role in the engagement
Coforge started the engagement with GLOBAL FINANCIAL SERVICES COMPANY as a development partner in 1995 and since then has become a transformational partner and trusted advisor in enabling GLOBAL FINANCIAL SERVICES COMPANY to conceptualize, architect, design, build, test and manage its core platforms. For testing, we brought in our Banking & Financial Services techno domain-centric and quality engineering integrated capability development program along with innovative testing solutions.
Description of the methodologies used
We use the following methodologies aligned to customer-specific business drivers.
Description of the activities carried out
We are one stop shop for all types of testing services. We carry out activities flexibly and cooperatively for service delivery, operations & governance, and organisation & change management. Our activities accomplish outstanding results because of our seamless alignment with culture, process know-how and SLAs of the customer organisation.
Description of mitigations implemented to avoid risk or overcome challenges
Changing industry dynamics, competitive pressures, regulatory compliances, demanding customers, and business partners are increasingly straining IT budgets. This, while business continues to expect the highest level of quality for their systems. To avoid risk, overcome challenges and succeed in such environments, we have implemented upskilling/cross skilling, automation, lean, agility, artificial intelligence and optimization solutions.
The Coforge Advantage
Key outcomes and benefits for the customer includes faster time to market with 180+ annual releases through the implementation of efficient processes & execution methodologies, high process maturity leading to zero compliance issues, zero critical defects, 100% SLA compliance, 100% on-time delivery and better user experience and 35% cost reduction by implementing high-value location strategy, managed services operations and advanced automation in the