Instrumented Monitoring Landscape for a Financial Services Client

Synopsis

Customer wants end-to-end performance visibility of their investment platform to identify areas where customers face difficulties in transacting and derive insights that would help minimize costly performance issues.

About the Client

The client is a Global Provider of Investment Solutions

Business Challenge

Customer was facing below challenges in their current environment setup:

  • No unified view of the IT landscape
  • High time consumption for issue identification and triage
  • Limited visibility in mapping issues with their origin point
  • Lack of application performance and impacted areas visibility
  • Lack of visibility in mapping issues with their origin point
  • Lack of seamless and uniform end user experience
Our Solution

We helped the customer to successfully implement and instrument the monitoring solution and experience the overall improvement in their environment by taking following steps:

  • Reconfiguration and validation of existing tool deployment
  • Creation of custom business transactions for critical functions
  • Defining measures and sensors for alert creation
  • Creation of business workflows for complete visibility
  • Creation of custom technical dashboards for application health 
  • Proactive issue identification
  • Plugin configuration for multiple modules
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Delivering More Value
  • End-to-end transaction monitoring in a single pane of glass
  • Reduced the turnaround time of issue resolution
  • Monthly performance comparison analysis shared per application for identifying impacted areas which help in prioritizing the defects
  • Reduction of impact on users by early issue identification in production by proactive monitoring and analysis
  • Synthetic monitoring in order to ensure the 100% availability to ensure KPI’s adherence
  • Loading BMR with Dynatrace data by report scheduling
  • Creating Ansible scripts for automatic Dynatrace agent deployment
  • Unified Dashboards for issue identification at faster pace, Incident threshold baselining

The Coforge Advantage

We have been helping customers for over 5 years in enhancing their application performance and improved business agility. Organizations choose us because of our expertise and comprehensive services that help customers achieve application performance maturity. Our trained and certified team of professionals work closely with customer teams to understand their requirement and instrument tool to best suit their needs.

Our team help correlate IT parameters with business and provide unified visibility to assist in rapid problem resolution. This provides a systematic process for measuring, reporting, and improving the application.