Proof point of our work for Specialty UK Insurer

About the Client

One of the market-leading insurance companies, specialize in worldwide insurance and specialist underwriting services, One of the top 10 insurers in the Lloyd’s insurance market and wrote over $1.2 billion premium across the group in 2017.

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Our Engagement

Engaged to provide Application and Infrastructure support with a team of 48 resources. We manage around 46 applications in an onshore: offshore model over multiple time zones - UK, Singapore, Bermuda and Chicago.

Challenges

  • Cost Reduction Beyond the Norm
  • Trust and Transparency
  • Simplification and Scalability
  • Improved User Experience

Our Solutions

  • Progressive remediation leading to 0 critical vulnerabilities over 6 Quarters
  • 24*7 monitoring process – This includes critical server, services and database jobs.
  • Detailed analysis for incidents, tickets etc.- Provided configuration & driver changes of the hardware along with timely closure of tickets.
  • MPIO configuration for All servers - Dual path to storage from each server
  • 100+ SOPs for shift left

Benefits Delivered

  • The client is now “Cyber essentials” compliant at basic level.
  • Reduction in the number of tickets pending with users by 42% in the IMS track
  • Improved SD by 50 basis point
  • No P1 in storage during contract; P2/P3 reduced 32 to 2 per month
  • Tools cost saving and space reclaimed by detailed analysis .