With the customer demand for reliable delivery of a product, application and services, healthcare enterprises continue to make significant investments into Quality Engineering and Testing Services.
About the client
A leading Supplemental Health insurance Provider in US
- Lack of documentation
- Flight of existing staff—The existing vendor staff left before transition
- 100+ testing resources at different levels were required to setup TCoE
Coforge set up a Testing Center of excellence in a very short time and prevented any major disruption to client’s operations. Coforge employed
- A rigorous Due Diligence approach to understand the As-Is state and defined a Transition roadmap and sequence for minimal disruption
- High-priority transition approach of strategic and business-critical applications
- Domain experts and highly experienced staff for quick understanding, thereby reducing the risk of the vendor leaving early
- Health Insurance domain SMEs in the training of testing resources. This ensured domain-ready resources for deployment on customer projects.
Delivering more value
- Knowledge transition was completed in 8 weeks for 6 streams of work, with 56+ functional areas/applications ensuring 0% impact on continuity of operations.
- Coforge completed the on-boarding of 100% resources in the first 3 months, with higher than committed ramp-up rate each month. We were able to provide testing services effectively from the third month.
- Coforge achieved the steady-state in 8 weeks time.
- During Transition, the testing team created knowledge artefacts and test strategy, which resulted in quick induction of incoming resources.
- Reduced Production fallout from 14% in 2015 to 0% in 2020
- Average productivity improvement of manual testing is 11.7% YoY
- Automated 100% critical tests for all business-critical applications
- Cost savings of ~$1.3 M by leveraging test automation