Simplified customer experience by adopting API based integration

Objectives

  • The airline has a multi year transformation roadmap to scale its business and improve operations.
  • Integration and centralizing data originating in-house and from other airline’s system has become a key challenge. 

Solution

  • Coforge involved in the evaluation and selection of the integration platform for airline, between 2/3 products
  • We helped build out the first wave of API solutions to connect operation systems to enable a real-time hub & provide an API for the Mobile App to provide “day-of-travel” notifications

 

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    Benefits

    • Customers receive real-time flight and baggage notifications. Our integration layer supports the multi-cloud strategy, giving flexibility in infrastructure options and saving data center costs
    • Centralized data provides a single version of truth and drives business insights to improve and optimize operations