Business Process Services (BPS)
Coforge has ~20 years of rich experience in providing BPS services to various clients in financial services, banking, insurance, media, travel and hospitality businesses. We have considerable experience helping clients set up and expand their footprint within India and in other geographies. We provide full spectrum of business process services that include back office operations, contact center operations, KPO, process re-engineering, consulting and automation. Our integrated service framework delivers continuous cost rationalization, productivity enhancements and service quality improvements for clients with consulting frameworks, digital & automation accelerators and quality practices. Coforge believes in providing services which not only brings benefits to its customers but also continuously equips them to be market relevant using emerging technologies like Data Analytics, Machine Learning, Conversational AI, Automation, keeping a “Think Customer “approach while delivering services. Our global presence helps us in providing seamless services to our clients across Americas, Europe, Asia, and Australia.
Our Key Differentiators are -
- Unified solutions for Right-shore model: End-to-end delivery of business processes including team structure, analytics, results-based delivery and continuous process improvement
- Business Process as a Service (BPaaS): Platform and Cloud based business process services
- Process Consulting Services: Through ProcessGymTM, Coforge’s proprietary consulting framework, we deliver process reengineering, quality improvement, automation and improved risk management
- Digital Accelerators: Our BPS services are combined with digital delivery framework which enables organizations to create a fast, accurate, cost-effective, and round-the-clock virtual workforce for various operations—leading to operational excellence. We have
- demonstrated expertise in delivering digital services like Data Analytics, Machine Learning, Conversational AI, Automation and Cloud to drive cost, efficiency and quality improvements (e.g. solutions such as DLXpress, MLXpress, SLICE, DICE etc.)
- Competitive Pricing: We offer flexible, competitive and innovative commercial models based on client requirements with guaranteed upfront and ongoing cost savings
- Integrated IT-BPO: Allowing for increased efficiency by cross leveraging testing, business knowledge and training expertise across outsourced business process and application teams
- Operations Managed service of end to end transformation of business process operations including process excellence & automation
Better
- Experience & expertise across BFS, Insurance & Travel domains to help enterprises resolve core business concerns
- Skilled & experienced talent pool
- Ability to offer end to end BPS solutions
- Centralized quality management for zero compliance issues
- Over 30 years of Training legacy (Delivering domain specific trainings efficiently)
- Established methodology for seamless transition of operations ensuring minimum disruption to business
- Improved processes using our internal audit teams conducting Monthly Balance Score Card Audit
- Investing on resources for Industry certification
Faster
- Technology led automation in operations through emerging technologies AI/IA/Cognitive /RPA, OCR & NLP
- Strong focus on operational excellence in service delivery using our ~20 years of operational experience, Industry / Domain expert resources and our Proprietary consulting framework ProcessGymTM
- Industry best practices to enable efficiency & productivity improvements
- Proprietary Web based tool for real time monitoring of workflows & business metrics
- In- house knowledge repository for better training & quicker on boarding of executives
- Strategic alliances with key technology solution providers to offer niche innovative solutions to clients
Leaner
- Continuous improvement through Six Sigma lean projects
- Process Re-engineering and system enhancements
- Reducing waste, rework and failure by pin pointing root causes and the source of variation
- Defining future state operating model with focus on Consolidation, Standardization and Cost Optimization
- Creating frameworks to reduce cost, defects & time to market using Coforge’s proprietary consulting framework ProcessGymTM
Simpler
- Adoption of cross training culture to create seamless management of seasonal volume spikes
- Capitalizing on training heritage to simplify the training for various clients
- Reengineering the processes and operational flow to cull out waste activities and create Straight Through Processes (STP)
- Simplification of platform and workflow applications using our rich experience of working on various platforms and applications
- Ignite is a real-time, interactive, ideation platform works on Continuous & Innovative thinking approach to simplify processes and technologies aligned with customer expectations
