Property & Casualty

With the rapid changes in the insurance industry and market place, Coforge has adapted a Smart BPS approach where we not only provide a traditional business process outsourcing services but also architect the Lean Digital enterprise by combining Design-Thinking principles and Lean approaches coupled with RPA / Artificial Intelligence / Cognitive Services, digital technologies, analytics and deep domain expertise for the insurance industry. We have successfully created AI+BPS solution to automate end to end “Slip Data Entry” process using our tools such as computer vision-based OCR/ICR, business rules application, machine learning and data entry on client’s applications with our IPA solution. Our P&C COE empower us to deliver innovative solutions tailored to every customer in the property and casualty industry. We help insurers simplify and automate business processes—reducing costs and enhancing operational efficiency.

We offer end-to-end solutions across the value chain using our end-to-end solutions across the value chain using our Back-office (including KPOs activities), Contact Center & L1 Helpdesk Support (Multi lingual, multi modal interactions including Voice - Inbound/Outbound, chat, SMS, Web, E-mail and Fax) and Consulting expertise in Insurance arena. With nearly two decades of deep domain expertise, Coforge has a proven record of providing leading products and services to property and casualty clients.

Coforge supports P&C (Lloyds’ market) through outsourcing and process transformation. We service the following Business lines:

  • Aviation
  • Marine
  • Cargo
  • Terrorism
  • Professional Liability
  • Accidental & Health
  • Space
  • Aviation Reinsurance
  • Marine Reinsurance
  • Property Reinsurance
  • Casualty Reinsurance
  • International Professional Liability
  • P&C Binder

Our services include:

New Business and Policy Issuance - We provide support across applications to issue, including:

  • Document management- indexing, outbound mails
  • Slip/Risk data entry
  • Underwriting support & policy completions
  • Policy issue & document compilation

Policy administration activities include:

  • Premium calculations and processing
  • Quote/Promise/Declinature processing
  • Premium accounting and policy charges
  • Bordeaux processing
  • Endorsement/Mid-Term changes Processing
  • Complex policy changes & cancellations

Risk & Compliance

Our services include component packaging for conducting various audit for clients, continuous transaction monitoring and operational risk management solutions

Coforge Advantage

  • Two decades of experience and expertise in P&C Insurance vertical
  • Ability to offer end to end BPO solutions
  • Smart BPS with the combination of our AI/IA/Cognitive, digital transformation, Analytics and consultative frameworks
  • Reduced training time and improved training quality by using our +40 years Training Heritage. Also, eliminating people dependent process trainings
  • Our consulting framework ProcessGymTM assists our clients in transforming and re-engineering their processes
  • Multi-channel, Multi-lingual, Onshore/Offshore Delivery Model
  • The largest resource pool in India - over 1200 knowledge professionals and consultants in the Insurance domain
  • Consistently delivering exceptional client quality & 100% Compliance adherence with the Centralized Quality team led by Six Sigma Master Black Belt
  • Robust and structured cross training programs helped our teams to manage seasonal volume spikes without charging additional amount to our clients
  • Established Transition Methodology to execute flawless knowledge transfer and minimum disruption to current business
  • Niche product offerings, such as AdvantageSuite (Exact, Navigator, Acumen), to cater to the property and casualty segment, especially the Lloyds of London market
  • Seamless transition to enable customers to move from a traditional to managed services model and to combat the challenges of mergers and acquisitions
  • Knowledge management framework coupled with strong competency development capabilities to help customers overcome the challenges of skill shortages
  • Partner of choice for mid-size and large insurance companies
  • Flexible and evolving engagement models
  • Delivers key business outcomes – reduction in Total cost of operations - cost to serve, cost to acquire, increasing placement rates, reduction in application to issue time, enhancing agent and customer satisfaction, claims cycle time and cost per claim
  • Established LEAN / Six Sigma, Operations culture at client organization through our proprietary framework ProcessGymTM
  • Provides a wide range of best-in-class solutions and effective services that are spread across the digital services value chain such as Data Analytics
  • Strategic alliances with key technology solution providers to offer niche innovative solutions to clients
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