Pega AI Chatbot

Business Challenge

  • High call volumes
  • Reduction in operating hours
  • Lesser workforce
  • Long waiting times
  • Reduced service availability

Solution Overview

  • Extremely quick implementation. Start to golive in 4-6 weeks
  • AI driven Chatbots can help answer common customer queries, 24x7 without any human intervention
  • Chatbots integrated with your enterprise systems to provide real time information to customers
  • Bolting a live chat option with the AI-Driven Chatbots, can enable the customer service agents to work remotely
  • AI-Driven Chatbots can collect customer requests for offline processing & call back requests

Chatbot Capabilities

  • Intent detection / categorization
  • Auto-response notifications
  • Entity Identification & extraction
  • Sentiment detection
  • Customer styling & branding
  • Attachment & photo support
  • Form based data collection in Chatbots
  • Skill based routing, queuing
  • Content linking and dynamic common phrases
  • CSR availability management & transfer to queue
  • Save & share chat transcripts
  • Real time chat monitoring & reports
  • Pre-chat questionnaire & customer feedback surveys

Solution Benefits

  • At least 40-60% of chat queries contained by the Chatbot without human intervention
  • Reduction in overall call volumes to the contact center
  • Reduced waiting times for your customers
  • Ongoing innovation and improvement to Chatbot capabilities
Airline Operations
Why Us ?
  • Awarded by Pega for “Excellence in Growth & Delivery”, 2018 and 2019.
  • 300+ Digital Transformation Project delivered
  • 900+ Pega Practice
  • 115+ Pega LSAs – One of the Highest Certified Pega Partner Globally
  • Delivering Digital Transformation in Insurance, Banking & Financial Services, Travel & Transportation, Governments and Healthcare
  • Certified Pega Upgrade Partner
  • Regional Delivery Centers, Global ODC's in Hyderabad and Bangalore. Nearshore – in UK, and US (Boise, Idaho)
Get in Touch
Americas+
Americas & Canada
Coforge Inc.

New Jersey

502 Carnegie Center Drive
Suite #301
Princeton, NJ 08540
Ph: 770-290-6113

Europe+
Europe
Coforge UK Ltd.

2nd Floor, 47 Mark Lane,
London - EC3R 7QQ, U.K.
Ph: 770-290-6113
Fax: +44 (0) 20 70020701

Asia+
Asia
Coforge Ltd.

SEZ Developer Unit

Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301

Rest of the World+
Rest of the World
Coforge Ltd.

SEZ Developer Unit

Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301

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