Intelligent Process Automation

Intelligent Process Automation aka IPA is designed to assist and replace human workers in doing manual, repetitive and routine tasks. Technologies combined in IPA include robotic process automation (RPA), artificial intelligence (AI), machine learning, and digital process automation (DPA). With these technologies especially with AI and machine learning -- an IPA tool should be able to learn how to adjust and improve the process flow to create an intelligent process. It should be able to learn and improve over time.

IPA is helping us develop smarter, new customized BOTs, which take the performance of back-office operations to the next level and transform customer experiences as a next-generation BPO.

Things are looking promising with our Experience First approach 

Organizations continue to invest more time and effort into “RPA systems” but, they are really eager for “processes that think and learn” to add more pragmatic elements to our daily lives.

Act: RPA works best with structured inputs and hardcoded business rules as the primary automation capability if a system can execute and decide autonomously as well.

Learn: Self Learning process automation can analyze a user-generated request or trouble ticket for a keyword or other event triggers, based on embedded algorithms and logic, programmatically thinking, and making decisions. The performance improves over time as a comprehensive history of resolution data grows to help programs improve logic and future decision-making.

Vision: A range of fast-evolving AI technologies to transform processes to analyze vast amounts of dynamic and unstructured input and execute processes that are non-rule based. These learning systems apply rules based on context and make optimized adjustments improving the human side of an organization’s operations, where people are empowered to think creatively.

In Spotlight
Point of View
Intelligent Enterprises through Robotics Process Automation
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Americas+
Americas & Canada
Coforge Inc.

New Jersey

502 Carnegie Center Drive
Suite #301
Princeton, NJ 08540
Ph: 770-290-6113

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Europe
Coforge UK Ltd.

2nd Floor, 47 Mark Lane,
London - EC3R 7QQ, U.K.
Ph: 770-290-6113
Fax: +44 (0) 20 70020701

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Asia
Coforge Ltd.

SEZ Developer Unit

Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301

Rest of the World+
Rest of the World
Coforge Ltd.

SEZ Developer Unit

Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301

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