Improve operational efficiency and customer satisfaction to drive business growth

During their digital transformation journey, companies adopt a complex heterogeneous application environment with the aim of deliveringa consistent and amazing experience across channels. In addition, third parties also host their services and direct customers to explore offerings listed for these services. The resulting complex system must be available at all times and must have instant page load and transaction functionality.

Coforge has defined an enterprise-wide, integrated Application Health and Performance Management solution for all monitoring needs of an enterprise. The solution detects and diagnoses complex application performance problems to provide the expected level of service. This allows us toalert our clientsto performance anomalies and also allows the resolution of issues with the least impact on the business.

Coforge’s framework allows visibility across the application environment. Also, its impact on the business through leading monitoring solutions create value across the following five key areas:

1. Improves Agility to Reduce Time-to-Market: It allows faster delivery of applications to the market. Revenue-generating applications are confidently iterated with more frequency to protect and increase revenue.
2. Reduces Risk during Modernization of Infrastructure and Applications: The framework ensures that infrastructure and application modernization efforts occur on-time, within-budget. It also delivers reliable customer experiences.
3. Reduces Operational and Development Costs: It simplifies and streamlines incident detection, diagnosis, and resolutions to reduce the financial impact on the business.
4. Allows Visibility across the Stack for All Teams and Stakeholders: The framework provides end-to-end visibility across the stack so that development, operations, and the business view information through a unified single-pane-of-glass.
5. Ensure compliance with Service Level Agreements: It provides comfort of service assurance by giving an organization control and insight into the performance of its applications and confidence that the service provider is adding value to the engagement.