Business Performance Monitoring

Executives need visibility of the effect of underlying technology on their customers and business. They need to understand the impact of an outage on their business and need to plan IT expenditures for future enhancements. At Coforge, we understand that technology and business work closely to achieve a common objective. We provide our clients with rich intuitive interfaces with complete information of how their business is performing in real-time with relation to the underlying infrastructure. This helps teams in understanding the impact of backend on business performance and identify key focus areas that may result in loss of business and a spoiled brand image unless corrective actions are taken.​

We create user journey dashboards to identify where customers can be experiencing problems. These dashboards also aid in identifying conversion rates, the point where maximum users abandon the application, and other performance challenges.​

​Key Features:​

• Completely configurable dashboards to cater to business requirements​
• Align business and technology teams to communicate common performance parameters​
• Monitor business KPIs and deliver better business outcomes​
• Identify key focus areas that impact business and improve conversions