Pega Monitoring

Pega plays a critical role in helping organizations anticipate and quickly evolve to changing customer needs, connect customers to the right people and systems, and deliver a best-in-class digital experience. Yet, customers lack complete performance visibility of workflows, Pega transactions, and resource limits – leading to delayed response.

Coforge provides a complete monitoring solution with its new offering - Pega Performance Monitoring as-a-Service (PPMaaS). The solution provides customers with a unified interface to get an end-to-end view of their Pega environment by relating business KPIs with application and infrastructure performance resulting in enhanced end-user experience. PPMaaS helps our clients proactively track, isolate, and solve application performance anomalies that negatively affect an application's performance.

Key Benefits

PPMaaS helps achieve the following business objectives:

• Visibility of business parameters such as number of cases registered, tasks assigned, and others
• Ability to pinpoint the correct steps in platform workflow causing problems or most dropouts
• Ensure all business-critical services are always available and performing at optimum levels
• Faster resolution time and low friction among teams in identifying issues