User Experience Management

For every business, it is essential that visitors interacting with applications have a smooth experience across all channels. A snag may lead customers to switch to competitors resulting in a loss of business. At Coforge, we understand the importance of online presence for our clients and help in ensuring that the clients’ end users have a delightful experience during their interaction with applications. We monitor end-user transactions across every channel, including mobile, web, IoT, and APIs and ensure quick and efficient application availability. We make sure that the Operations teams are aware of performance issues and corrective measures are initiated even before customers report them.

Key Features:

• Monitor every interaction of end users on client’s platform
• Identify most common user transactions and get alerts for any issues therein
• Set-up alerts to proactively identify application unavailability during peak or non-peak hours
• Easily recreate user scenarios to replicate specific issues
• Correlate user experience with impact on business