Data Center (DC) operations and management services comprise processes that support the business environment and manage the software layer—the operating system and tools that automate and deliver efficient, uninterrupted services. Soft DC services ensure continuous delivery of IT services to businesses, a premium end-user experience, and desired business-level SLAs.
Coforge has proven expertise and global presence in providing security, resilience, and efficiency of data centers. Our offerings include:
Data center and command center operations: This focuses on services such as monitoring, incident resolution, and Level 1 support to keep the data center up and running, improving the availability of IT infrastructure. The key elements supported are servers, storage, networks, security components, OS, databases, and applications. We have the capability and experience to work with industry standard enterprise tools from CA, BMC, IBM, Solar Winds, HP and Open Source tools like Nagios, etc.
Application & Middleware Management: This covers managed application infrastructure and middleware support operations. Services include Business As Usual (BAU) support, implementation, upgrade and patching for cross-platform and open source application infrastructure and middleware platforms.
Batch job management services: This covers various aspects of the batch infrastructure stack. Services include implementing, maintaining, monitoring and controlling online batch processes and tools like TWS, CNTRL-M, etc.
System administration and management services: We provide L2/L3 support and maintenance. We also provide incident, change, and problem management for various infrastructure technology towers like Windows, UNIX, Network, Security, Storage, and Backup.