Coforge Amyra​

Automate Your Service Desk, Reduce Your Budget,​ and Keep Your Workforce Productive​

For years, Service Desk agents have been overwhelmed by end-users asking the same questions over and over again. When that happens, it increases the support cost, mean time to repair (MTTR), and workforce productivity. In addition, the most strategic initiatives don’t get the attention they deserve.​

Coforge Amyra, our AI-based Virtual Support Agent, solves this problem. Amyra brings ease to the end-users by introducing virtual assistants into the workplace giving employees the kind of self-service experience that they have come to expect from their consumer lives. Amyra automates the resolution of employee’s questions, issues, and requests with personalized experiences that result in employee adoption and reduced Service Desk call volume.​

Amyra also scales to meet the most demanding increases in call volume, enabling IT to support the workforce through any crisis. Additionally, Amyra can easily handle repetitive work done by human agents, saving valuable dollars while keeping the workforce productive.

Always Available–No Wait Time​

Amyra works tirelessly on a 24x7x365 basis, and you don't have to worry about one of them signing off for a leave. It can handle repetitive and mundane tasks, such as resolving queries, logging a ticket, guiding users, and numerous other activities simultaneously with relative ease. With Amyra taking care of the everyday humdrum, Service Desk agents can focus on critical business aspects​.

Lower Cost

Infinite Productivity

Quicker Resolutions

Always Available

Enterprise Use Cases​

There is a multitude of use cases that Amyra delivers across the entire enterprise. It is important to identify use cases that will make the biggest impact from the start—both in terms of employee adoption and ROI. While many customers start with a single department, such as IT or HR, they quickly add more facilities to ensure that employees have one place to get answers for all their workplace questions​.