Coforge Binocular

Coforge Binocular is powered by Augmented Reality to deliver virtual in-person support anywhere - anytime, and delivers cost savings, reduces travel time, decreases employee downtime, and eliminates the need to dispatch a technician.

Benefits of Coforge Binocular

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Be there with customer
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Reduce unnecessary truck rolls
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Bring in expert eyes
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Reduce support cost

Key Functionalities

icon_1aNo App Download - Binocular runs entirely on browser with no app download by users

icon_2Mobile Camera - Provide virtual in-person support and see through customer’s eyes

icon_3aInteractive Instructions - Instructions projected step by step and directly onto the object

icon_4aPointer, Drawing & Annotations - Agents & customers can interact using the pointer, and annotations

icon_5aCreating/Designing Marketing Material - Transfer an active session to another agent without requiring to start over

Get eyes on the issue with zero downloads

  • Resolve issue and tighten up call times with browser-based interactive support through a mobile device's camera.
  • No more guessing
  • Start solving immediately.
  • Instant live view camera streaming.
  • Guide a fix for any physical device or environment.

Use cases of Binocular

level-1

Level 1 Site Technician
Binocular enables Field Support organizations to easily execute field repairs, gain access to remote specialist when necessary, or provide remote customer assistance.

level-2

Remote IT Service Desk
Binocular for IT Service Desk empowers agents to visually interact with end-users, increasing efficiency, reducing labor intensity and enhancing customer satisfaction

level-3

Emergency (e.g. Storm)
Users at site use smartphone to perform tasks like configuration, paper and cartridge load. Anyone with little technical knowhow can complete the task with no mishaps.

level-4

Asset Repair
Binocular enables Field Support organizations to easily execute field repairs, gain access to remote specialist when necessary, or provide remote customer assistance.

Device Configuration | Training and On-boarding | Inventory & Auditing | Routine Maintenance | Device Assembly

Get in Touch
Americas+
2 + 16 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.
Americas & Canada
Coforge Inc.

New Jersey

502 Carnegie Center Drive
Suite #301
Princeton, NJ 08540
Ph: 770-290-6113

Europe+
16 + 3 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.
Europe
Coforge UK Ltd.

2nd Floor, 47 Mark Lane,
London - EC3R 7QQ, U.K.
Ph: 770-290-6113
Fax: +44 (0) 20 70020701

Asia+
14 + 3 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.
Asia
Coforge Ltd.

SEZ Developer Unit

Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301

Rest of the World+
3 + 17 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.
Rest of the World
Coforge Ltd.

SEZ Developer Unit

Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301

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