ElfTouch

Automation-led workplace to drive Digital Experience

ElfTouch-logoCoforge ElfTouch is an end-user enablement and workplace optimization solution that focuses on enhancing user experience, reducing IT operational cost, and reducing burden on IT. Coforge ElfTouch minimizes contacts and tickets to the IT Support function by preemptively resolving common system and application issues through unassisted automation. The solution drives operational efficiency to a whole new level. It goes beyond the traditional shift-left approach where the focus is on call deflection. ElfTouch leads to the elimination of calls which bolsters the productivity of organizations as it reduces the time taken for incident reporting and downtime of devices. In addition, our end-point automation solution helps reduce dependency on service desk agents, thereby generating substantial savings.

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Self-Heal and Auto-Remediate

Track third-party error dialog boxes, log files, process & service status, and Windows events and automatically execute the desired resolutions

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One-Click Solution

Provides an intuitive Self-Help UI to end users; the Self-Help UI can be launched using ElfTouch icon on the computer desktop

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Protection and Compliance

Protects system resources, such as registry keys, configuration files, system services, and processes, such as VPN service, etc. from unauthorized changes and interruptions

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Proactive Maintenance

Perform various system and application maintenance tasks at configurable scheduled times

Benefits of Coforge ElfTouch

ElfTouchTM focuses on optimizing service and support operations by equipping Service Desk agents to respond to incidents and support requests effectively. Armed with such highly advanced tools, enterprises can eliminate factors that negatively influence productivity, reduce expenses, and offer multiple value-added services to the end-users while enjoying sustainable growth!

  • Enhanced end-user experience and productivity
  • End-point automation for operational efficiency
  • Lower cost of IT support
  • One-stop shop for end-users' IT needs
  • Intuitive and user-friendly interface
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Lower Cost of IT Support
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Increased Employee Productivity
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Enhanced End-User Experience
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Facilitate Remote Working
Get in Touch
Americas+
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Americas & Canada
Coforge Inc.

New Jersey

502 Carnegie Center Drive
Suite #301
Princeton, NJ 08540
Ph: 770-290-6113

Europe+
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Europe
Coforge UK Ltd.

2nd Floor, 47 Mark Lane,
London - EC3R 7QQ, U.K.
Ph: 770-290-6113
Fax: +44 (0) 20 70020701

Asia+
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Asia
Coforge Ltd.

SEZ Developer Unit

Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301

Rest of the World+
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Rest of the World
Coforge Ltd.

SEZ Developer Unit

Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301

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