Next-Gen Service Desk

Giving Our End-Users the Consumer Like Experience​

Growing end-user expectations, technological trends, and market forces are rapidly changing the traditional view of Service Desk. Key business drivers not only include cost pressure and need for efficiency, but also fostering a culture of digitalization​.

Coforge’s Next-Gen Service Desk provides a single point of contact for all end-users' IT-related services, multi-channel support for incidents, and automated service request fulfillment. Next-Gen Service Desk manages all user interactions to accelerate incident resolution while minimizing agent involvement and support costs. Our intelligent support services empower end-users with help on their terms. We bring everything that a modern digital-savvy employee needs, in one place and provide a truly personalized, adaptable, and easy-to-use help experience delivered through virtually any internet-enabled device.​

Coforge Next-Gen Service Desk Philosophy

Philosophy of Our Next-Gen Service Des

• User-Centric​: It mirrors a consumer-like experience that suits the needs and preferences of our digital workers.​
• Proactive & Invisible​: It changes the support paradigm and acts proactively. Many day-to-day computer issues are resolved in the background without anyone noticing.​
• Holistic Business Desk​: It expands its capabilities beyond IT Infrastructure services and offers holistic business and application support. It is an integrated function that acts as a single point of contact.​
• Automation-Led​: Following the philosophy that "whatever can be automated is automated”, it takes advantage of automation, powered by AI, Cognitive analytics, and standard workflow and takes up mundane tasks.​
• Adaptive Processes​: Simply because every business is different, we don't offer standard industry processes. Coforge’s Next-Gen Service Desk makes the processes more agile and supports business needs.