Service Management

Coforge's Service Management offerings help organizations adopt service management best practices and enhance their capabilities to manage their services in line with their business needs.

Service Management is offered as an integrated ITSM platform with a high level of automation. It refines, structures, and automates workflows to streamline service delivery. It is an integrated Service Management solution with a common set of processes across technology towers, service providers, and customers. Coforge caters to various service domains by using ITIL best practices and its own methodology for transformation, implementation, customization, and management of IT services.

Coforge implements ServiceNow for various services, including:

  • Integration of activities by utilizing workflow automation feature, bi-directional integration between ITSM tools used by multiple providers, and integration with various monitoring tools to provide a single source of truth for all the stakeholders.
  • Fully automated software provisioning by integrating the Service Catalog with the System Center Configuration Manager (SCCM) and other distribution software
  • Integrated management dashboards combining Fault, Performance, Availability, SLA Management, Capacity, Compliance, and Service Impact
In Spotlight
Case Study
Efficient IT Infrastructure Support for an American Public Gaming Corporation
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Americas & Canada
Coforge Inc.

New Jersey

502 Carnegie Center Drive
Suite #301
Princeton, NJ 08540
Ph: 770-290-6113

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Europe
Coforge UK Ltd.

2nd Floor, 47 Mark Lane,
London - EC3R 7QQ, U.K.
Ph: 770-290-6113
Fax: +44 (0) 20 70020701

Asia+
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Asia
Coforge Ltd.

SEZ Developer Unit

Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301

Rest of the World+
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Rest of the World
Coforge Ltd.

SEZ Developer Unit

Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301

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