Coforge's Service Management offerings help organizations adopt service management best practices and enhance their capabilities to manage their services in line with their business needs.

Service Management is offered as an integrated ITSM platform with a high level of automation. It refines, structures, and automates workflows to streamline service delivery. It is an integrated Service Management solution with a common set of processes across technology towers, service providers, and customers. Coforge caters to various service domains by using ITIL best practices and its own methodology for transformation, implementation, customization, and management of IT services.

Coforge implements ServiceNow for various services, including:

• Integration of activities by utilizing workflow automation feature, bi-directional integration between ITSM tools used by multiple providers, and integration with various monitoring tools to provide a single source of truth for all the stakeholders.
• Fully automated software provisioning by integrating the Service Catalog with the System Center Configuration Manager (SCCM) and other distribution software
• Integrated management dashboards combining Fault, Performance, Availability, SLA Management, Capacity, Compliance, and Service Impact