ITSM Platform Management​

Coforge follows a business-objective-driven, value-added approach to ITSM deployment. With each deployment, Coforge focusses on bringing in thought leadership and best practices gained through its extensive ITSM platform deployment experience.

Following are the key benefits of ITSM platform deployment:​

  • Robust Architecture: Robust Architecture is at the core of a successful ITSM platform deployment. Right domain segregation, identification of required MID servers and right utilization of the available instances are critical in ensuring successful deployment.​
  • Data Taxonomy & Best Practices: Right Data Taxonomy, forms, and workflows that can be applied to multiple functions/BUs with minimum tweaks are critical. Coforge’s best-practice FRS and data templates provide a kick start for creation of apt Foundation Data, ITIL-aligned workflows, and easy-to-use and effective user interface.​
  • Right Sequencing & Phased Approach: Phasing out the entire ITSM platform deployment and rollout process into multiple releases is always a recommended option. However, getting this sequencing right is critical to realize maximum value in the initial releases. To achieve the same, Coforge recommends that the end-user-facing processes be rolled out first followed by Internal IT processes in subsequent phases.​
  • Right-Shoring: Right-shoring implies an optimal mix of Onsite and Offshore presence during rollout. This ensures deployment at optimal cost without any compromise to the quality of service. Key roles, such as Architects, Functional Consultants, and Project Managers are recommended to operate out of client premises, whereas the Development team can majorly be stationed offshore.​
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