ITSM Process Maturity Assessment

Coforge' ITSM Process Maturity Assessment helps organizations understand their current level of process performance with respect to service management best practices in the industry. The process capabilities are measured and gaps are identified for improvement.

The current service management processes, tools and people are assessed along with list of operational services. Maturity assessments are carried out through Sevice management workshops, interviews, document & record reviews. Detailed action plans are prepared covering short, medium and long term improvements.

  • Effort and cost estimation to adopt best practices
  • Tool - process gaps and recommendations for alignment
  • Improved capability and maturity of ITSM processes
  • Continuous improvement in quality of IT services through mature processes
  • Improved end-customer perception and brand image
  • Boost confidence in employees
  • Competitive advantage through adoption of best practices




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