Service Integration and Management (SIAM)​

Having worked extensively for several years across multiple clients and geographies, Coforge has developed the maturity to operate, support, and manage in a multi-vendor ecosystem. We help our customers get maximum business value from IT services.​

Service Integration and Management (SIAM) is primarily responsible for monitoring performance, coordinating activities, and managing interfaces with third-party vendors. SIAM takes the ownership of services offered by third-party vendors. It creates a partner ecosystem, where all parties understand their roles and responsibilities and contribute to overall business goals and objectives.​

​Key Features:​

• Supplier management policies to govern supplier behavior​
• Drive end-to-end integration, efficiency, and effectiveness ​
• SLA alignment with business needs and priorities ​
• Contract management, including performance and compliance reporting​
• Supplier governance, risk, and compliance management​
• Monitor and improve supplier performance