Service Management Implementation and Support​

Coforge’s Service Management Implementation and Support services help customers achieve operational excellence by adopting industry best practices of ITIL/ISO 20000. They enhance an organization's capabilities to deliver and manage cost-effective business-aligned IT services. Our tool-driven approach enables cost optimization. Improving quality of IT services and helping businesses achieve their goals and objectives effectively and efficiently are some of the key tenets of our Service Management approach.

This is realized through effective workshops, baseline assessment, gap analysis, action planning & recommendations, process metrices, and internal audits. Process performance data and SLA reports are scanned to identify improvement opportunities.

Key Features:​

• Bring in best practices and guide Service Management process design and improvements
• Service Management Office (SMO) to oversee the adoption and deployment of ITSM processes
• Establish Service Management governance structure
• Provide an Integrated Service Management Framework across technology towers, vendors, and customers
• Process/service performance indicators with measurement methodologies
• Drive continual service improvement across the entire service lifecycle